Refund Policy

Introduction

At Sitecountry.com.in, customer satisfaction is our top priority. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are issued and the process to request one. By using our services, you agree to the terms outlined in this policy.

Refund Eligibility

  1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all our shared hosting, VPS hosting, and WordPress hosting plans. If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.

  2. Non-Refundable Services: The following services are non-refundable:

    • Domain registration and renewal fees
    • SSL certificates
    • Dedicated servers
    • Custom software installations and setups
    • Administrative fees, including late payment fees and domain redemption fees

  3. Renewals and Upgrades: Renewal fees and upgrade fees are non-refundable. Please ensure you review your renewal notices and invoices carefully before making a payment.

Refund Process

  1. Request Submission: To request a refund, please contact our billing department at [email protected] within the eligible refund period. Include your account information, order number, and reason for the refund request.

  2. Processing Time: Refund requests are processed within 7-10 business days of receipt. Approved refunds will be issued to the original payment method used at the time of purchase.

  3. Prorated Refunds: For services that are eligible for a refund but fall outside the 30-day money-back guarantee period, a prorated refund may be issued based on the unused portion of the service term. This is subject to the discretion of our billing department.

Cancellations

  1. Service Cancellation: You may cancel your service at any time by logging into your account and submitting a cancellation request. Cancellations must be submitted at least 24 hours before the next billing cycle to avoid automatic renewal charges.

  2. Immediate Effect: Upon cancellation, your services will be terminated immediately, and you will no longer have access to your hosting account and related data. Please ensure you back up any important data before cancelling your service.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Sitecountry.com.in
Email: [email protected]

Thank you for choosing Sitecountry.com.in. We appreciate your business and are committed to providing you with the best hosting experience possible.